Frequently Asked Questions
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Getting Started
Q:
How do I get started?A:
step 1: Create your Drop Ship Access account
step 2: Browse through the product catalog and add products to your website, auctions, and/or store.
step 3: Make the sale and collect payment from your customer.
step 4: Place the order with us and give us your customers shipping info. We get it out directly to your customer. Your profit is the retail price you sold for minus the wholesale cost.
step 5: Repeat process and build a highly successful online business. Let us take care of managing the inventory and shipping!
Q:
I've sold a product. What do I do now?A:
step 1: Make sure to collect payment from your customer.
step 2: Find the product on our website and add it to your cart. If you've listed the product with our eBay listing service, we make it easy for you by keeping track of the items you list, because you can look under your Listed Items. You can also keep track of products that you've listed by using the watchlist feature or by searching based on product number.
step 3: Go to checkout, give us your customer's shipping information and confirm order. If you're using our eBay listing service, we can save you time by getting this information directly from eBay.
Sit back and let us take care of the rest. We track all packages - as soon as we have the tracking numbers available in our system, they get updated and can be found under your order history.
Q:
Do I have to buy the item I list if it doesn't sell?A:
No. You only pay for the product after you've sold it and collected payment from your customer. This effectively reduces your risk to zero. You are always free to relist the product or list other products.
Q:
If I sign up for the Lifetime Membership Plan now, can I upgrade to the Website Integration in the future?A:
Yes, you can upgrade your account. Please contact us to request a quote.
Q:
Is the Lifetime Membership Plan just for eBay or can I use it with my own website?A:
You can sell drop ship products through whatever means you choose including your own website, auction sites, or any other sales platform(s) of your choice.
The difference between the Lifetime Membership and Website Integration plans is primarily the level of automation and integration that we provide. We provide the Lifetime Membership as a cost-effective way to get started with drop-shipping. The Website Integration plan helps you integrate and load dropship products directly onto your website. It also keeps your website up-to-date for you by removing any out of stock products and adding them back as they come back in stock so that you never sell a product that is out of stock and you never have to monitor inventory levels to avoid selling a product that is out of stock. It does this automatically for you.
Pricing
Q:
Can I see your product prices without registering?A:
No, we do not disclose our suppliers wholesale prices to the general public. Our service combines products from thousands of manufacturers and you get the same price or less through us as you would if you were able to establish a wholesale partnership directly with them.Q:
What is the average discount on your product prices compared to the MSRP?A:
Our wholesale prices typically range between 30 - 70% off the manufacturer's suggested retail prices. It varies by product. You are free to set your own retail prices by setting your own markup.Q:
Do you markup your product prices?A:
No, our product prices are exactly the same as our wholesale suppliers and manufacturers charge us. We offer a lowest dropship price guarantee. But if you pay with paypal or a credit card we get charged a 3.5% processing fee which we do pass on to you. In order to avoid this fee you can PrePay your account with a check.Products
Q:
How many products do you have in your product catalog?A:
We currently have over 1,889,735 products in our catalog. We are continuously adding more products!Q:
Are all your products new?A:
Yes, unless stated otherwise ALL of our products are brand new in the box and fall under the manufacturer's warranty.Q:
Can I see your product prices without registering?A:
No, we do not disclose our wholesale prices to the general public.Q:
What is the likelihood of a product being out of stock?A:
We list the quantity that we have available for every product. These quantities are accurate and up to date. We recommend when first starting out that you stick with products of higher quantities, until you get a feel for things. Q:
What is the average discount on your product prices compared to the MSRP?A:
Our wholesale prices typically range between 30 - 70% off the manufacturer's suggested retail prices. It varies by product. You are free to set your own retail prices by setting your own markup.Q:
How are returns handled?A:
If the item was damaged during shipping or in the extremely rare
instance that we sent the wrong item or if it is defective on arrival, then please let us know and we will
take care of it for you. If your customer just doesn't like the item, then
there is typically a 15-20% restocking fee, depending on the item. Please
note that jewelry and lingerie cannot be returned due to the nature
of these items. Also, please contact us first before making any returns.Shipping
Q:
How much do you charge for shipping?A:
The shipping cost varies depending on the product(s) being shipped. The shipping cost is listed with each product. Please keep in mind that we do combine shipping, typically on products of the same general category.Q:
How soon do you ship?A:
Unless otherwise stated in the product description, orders typically ship the same business day that they are placed on the website. Orders received after 3:00 p.m. EST will go out first thing the following business day.Q:
Do packages contain any identifying information about the company they originate from?A:
All packages are blind drop shipped, meaning that no company information is put on or in the package. We do not put our label on or in the package. Your customer will think that the package came directly from you!Q:
Do you ship to PO Boxes or military addresses?A:
Each product will have its shipping methods posted in the description. Only if USPS is listed as a shipping method can that product can be shipped to this type of address.Q:
Do you ship to Alaska, Hawaii, Puerto Rico, or Virgin Islands?A:
Yes, but the shipping prices quoted on the products page only apply to the continental 48 US states. If you need to ship to one of these other locations you'll need to contact us for an accurate shipping quote.Q:
Do you ship internationally?A:
At this time we only ship to the USA.Q:
Do you combine items for shipping discounts?A:
Yes, products from the same general category typically combine together for discounted shipping when going to the same destination address. You can see the total shipping cost for all products in your cart by clicking on your Cart Contents. Q:
Do you track my orders?A:
Yes, all domestic orders are tracked. You can view the tracking details as well as the status of all your orders by clicking My Account->View the orders I have made.Q:
What shipping methods do you use?A:
We ship via UPS, FedEx, USPS, or DHL depending on the products being shipped and the address it's shipped to. Please see product details for information on the shipping carrier being used.Q:
How are returns handled?A:
If the item was damaged during shipping or in the extremely rare
instance that we sent the wrong item or if it is defective on arrival, then please let us know and we will
take care of it for you. If your customer just doesn't like the item, then
there is typically a 15-20% restocking fee, depending on the item. Please
note that jewelry and lingerie cannot be returned due to the nature
of these items. Also, please contact us first before making any returns.Payment
Q:
What forms of payment do you accept?A:
We accept all major credit and debit cards - Visa, Mastercard, American Express, and Discover Card. We also accept Paypal for orders and you can pre-pay your account with a check.Q:
When do I pay for my orders?A:
All orders are "pay as you go." We recommend that you collect payment from your customers BEFORE placing the order with us.Q:
How can I update my payment method(s)?A:
You can add or remove payment methods by going to My Account->View or change my credit cards on file.Q:
What is the likelihood of a product being out of stock?A:
We list the quantity that we have available for every product. These quantities are accurate and up to date. We recommend when first starting out that you stick with products of higher quantities, until you get a feel for things. Q:
If I sign up for your lifetime membership plan and later decide to build my own website, can I upgrade to the website integration plan?A:
Yes, please contact us to receive a quote for the website integration service.Business Automation
Q:
How can I get a website loaded with your products?A:
We have partnered with the following website providers: 3DCart,
Yahoo Stores, Prostores, Magento, Shopify, Volusion,
BigCommerce, 1 shopping cart, Vendio, Pinnacle Cart,
Core Commerce, CS cart, OS Commerce, and more.
These companies make it easy to start and maintain a website for your business since they provide all the tools necessary to get your website up and running quickly and cost effectively. They provide essential services like shopping cart, hosting, and website design templates, among other valuable services in one simple package. Through our partnerships, you are able to easily load any of our products that you want to sell onto your turnkey website. You can find out more about our website integration services by checking out our data feeds and seeing how we help you get a webstore loaded with dropship products.
Q:
How can I put your products on eBay?A:
Because of our partnership with eBay, our site and catalog are now integrated with eBay. This means that you can quickly and easily push products directly to eBay right from our site using our eBay listing service .
