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A Guide to Service Desk Concepts: Service Desk and the IT Infrastructure Library	Wholesale Price	[members only]
	MSRP	$134.95
	S&H	[members only]

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author: donna knapp

paperback: 396 pages
publisher: course technology; 3 edition (march 24, 2009)
language: english
isbn-10: 0324785062
isbn-13: 978-0324785067
product dimensions: 9.1 x 7.3 x 0.7 inches
shipping weight: 1.4 pounds

Estimated ship time: Arrives in 4 - 7 business days	Quantity in stock: In Stock
Ship method: UPS, USPS
Will ship to: United States	Estimated out of stock date: 06/05/2012

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